1) How do I subscribe to the service?
To subscribe to the service, go to the 'products and pricing' page on www.wixawin.com/sg select the mobile content you want and follow the instructions. After entering your mobile number you will receive a free of charge verification message. After confirming via text message you receive your content.

2) How do I unsubscribe from the service?
There are three ways to stop the service:
1: Via text/sms: You can opt-out at any time by sending 'STOP' to 72233. You will be unsubscribed immediately.
2: Via e-mail: You can send an e-mail containing the mobile number that needs to be unsubscribed to customercare.sg@mobile365.com
3: Via telephone: You can call the live help line number 6571 3999.
4: Via the unsubscription form
If you qualify for the final knock out round before canceling the subscription service, you will still receive one free of charge message informing you of the start of this final. Regardless of whether you play this final, you will remain unsubscribed and you will no longer receive any premium messages.

3) How long will I be subscribed?
This is a subscription service. You can end this service at any time by sending STOP to 72233.

4) I did not know this was a subscription service?
All advertisement material clearly states that this concerns a subscription-based service. Furthermore, after subscribing the customer receives a free of charge information message stating the costs of the service, frequency, information on how to opt-out and a website address for more information on the service.

5) I did not subscribe to this service, why am I receiving messages?
We do not send any messages to a mobile phone number if the number is not subscribed to one of our services. Maybe you do not remember sending the message. Be careful when lending your mobile phone to people. The subscription is only activated when initiated from the mobile number concerned. The only way to subscribe to our service is by sending in a confirmation text message to 72233. After you have confirmed your subscription, the service will be activated.

6) I thought this service was free of charge?
To avoid miscommunication, the price of the service is mentioned multiple times on all our promotional material as well as in the free of charge information message which you receive after subscribing.

7) My underage child has subscribed to this service.
We understand this is an unpleasant situation. To unsubscribe your child from our service directly, send a text message stating 'STOP' to 72233. For other unsubscription methods please see FAQ 2. Our website clearly states multiple times that our services are for contestants of 18 years and older only. When a contestant is below the age of 18, parental approval is necessary to use our services. We are not liable for subscriptions of minors without parental approval. Our services are according to the Code of Conduct made by the telecom operators.

8) According to which legislation do you work?
Text & Win is a premium text service and operates according to the Singaporean code of conduct for SMS services.

9) Spam
Wixawin does not send out emails. Our affiliate networks refer to our products in their promotional material, which are distributed through various mediums including email. If you have signed up with such a network to receive promotional material via email, you could therefore receive a Wixawin offer. If you do not wish to receive these emails, you should contact the sender of the email and state your request. In most cases, there will be an 'unsubscription' button within these emails that will allow you to block further communication from a particular party. Alternatively, you can block the sender of this email with a function within your own email application (Hotmail, Outlook, Gmail etc).

10) Pop-ups
Some computer software is offered free of charge and comes with integrated advertising.
Such advertising allow the software developers to offer the software for free, and can be present in many applications including download accelerators, weather forecast tools, and music download applications.
Our affiliate networks can promote Wixawin services via these applications, which will appear as a pop-up in screen. Also, some websites generate their own pop-ups. Most of the time, this is done to enable them to continue to offer their products/information free of charge. Your can compare this situation to free to air television, where commercials are broadcasted during shows to cover the cost of broadcasting those shows. Pop-ups are harmless and can be closed in the same way as every other window. If however, you wish to stop these pop-ups, you can either uninstall the application causing them, or install a pop-up blocker such as AdAware.

11) My question is not listed in the FAQs.
For all other questions, please send an email with your enquiry to customercare.sg@mobile365.com (please do not forget to mention your mobile number in the email).

12) Contact us
Should you require further assistance please send an email to: customercare.sg@mobile365.com (please do not forget to mention your mobile number in the email).
You can also call our helpline: 6571 3999